Dog Park publishing takes great care to make sure that what you've ordered arrives at your door promptly and in good condition. Your order of in-stock merchandise will be processed and shipped within 3 days of receipt, and usually in the next business day's mail. The estimated time of delivery for standard U.S. shipping is 14 to 16 days or sooner in many cases. We do not process orders or ship on Saturdays, Sundays or major holidays. Shipments to more than 1 address need to be placed as separate orders, and will be processed as such. You will receive an email with shipping information when your order has shipped.
At your request during the check-out process, we can also ship via UPS Ground, Next Day Air, 2-Day Air, or 3-Day Select.
For international orders please allow 20-30 days for delivery. International orders take an additional 48 hours of processing.
While we make every effort to have our merchandise in stock, occasionally we are out of certain items. If we are out of stock or expecting a backorder on an item that you've ordered, you will receive an email notification with an expected ship date. If the wait for the item is too long for you, feel free to contact us to cancel the order.
We stand behind the quality of our products. But if for any reason you are not satisfied, we accept returns of UNUSED merchandise for refund within 30 days when accompanied by your original receipt. Please send to:
Dog Park Publishing
59 Fisk Street, Suite 102
Red Hook, NY 12571
Shipping charges are non-refundable. Refunds generally appear on your PayPal account by the next day, or on your credit card statement in one to two billing periods.
Dog Park Publishing understands and share your concern about privacy. We want to assure you that we respect your privacy. When an order is placed, we collect basic information including your name, home address, phone number, e-mail address and credit card/PayPal information. Dog Park Publishing uses this information to confirm your order and to respond to any questions you may have.
If you register to be on our online mailing list or make a purchase at Dog Park Publishing, we include you in our list to receive e-mail updates about special offers, new products and services, and relevant information. We DO NOT rent, sell or otherwise provide your information to third parties. If, however, for any reason you do not wish to receive information about Dog Park Publishing, please send an email to firstname.lastname@example.org with "remove" in the subject line.
Dog Park Publishing has security measures in place to protect the loss, misuse and alteration of the information that we collect. We utilize a firewall and use SSL encryption to keep this information secure.
When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as "Retargeting"). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.
We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.